Handmade quilts will last a lifetime if cared for correctly. Please check out our Quilt Care Guide for more information.

We don't offer individualized support for DIY projects, but you can always reference our VISUAL GUIDE for pointers. Your local quilt shop is a good resource if you get stuck, and Youtube is also helpful.

Quilts make exceptional art objects and can easily be displayed with a quilt sleeve. You can view our quilt hanging guide here. If you need help creating a hanging sleeve, take your quilt to a local quilt shop - Haptic Lab does not offer this service a la carte, but most quilt shops do.

We do not offer custom design services for DIY projects. However, we do sometimes create quilt projects for like-minded brands, hotel groups, or interior designers. New quilt designs are subject to design fees and order minimums. If you're interested in learning more, message us at info@hapticlab.com

Please allow at least two weeks (not including shipping) for your custom embroidery to be complete. Custom embroidery is a labor of love we undertake in our Brooklyn studio. Please read more about our custom embroidery here.

Yes! Our packing slips never include pricing. If you’d like to leave a personal message in the “notes” section of the order, it will be included on the packing slip.

Pre-order sales help us fund the enormous costs of production for new quilt designs and function like mini-Kickstarter campaigns, allowing us to add new designs in limited editions. Production for new quilt designs takes many months, depending on unpredictable factors such as material sourcing and customs clearance. When you pre-order a quilt that hasn't been made yet, please be patient and we promise to keep you updated on progress. We don't recommend pre-ordering a limited edition quilt as a time-sensitive gift.

If an item you purchased on our website goes on sale within 24 hours of your order, we're happy to issue a one-time price adjustment. A refund for the price difference will be issued via the original form of payment. Please email info@hapticlab.com to request a price adjustment.