Frequently Asked Questions


How much does shipping cost?
Shipping rates are calculated at checkout for domestic shipments; please review your order and select the shipping service that works best for you. We use UPS and USPS services, though all orders valued over $75 should use UPS service. UPS is the only delivery service we provide with guaranteed delivery dates. 
Do you ship internationally?
Yes! International orders are shipped via USPS International Priority Mail Service or USPS First Class Mail Service. DIY Kits cost $8 to send; kites cost $20 to send. Larger shipments and quilt projects cost $50. International shipments do NOT have guaranteed delivery dates, and some shipments to places like Russia or Chile can take over two months to arrive. However, most International deliveries are made in 15 business days or less. 
What is your return policy and terms of sale?

Generally, we're only happy if you're 100% happy with your order. Mistakes sometimes happen and with your help we work quickly to make sure issues are resolved quickly. Please review our RETURN POLICY AND TERMS OF SALE for the fine print.

Where can I see one of your quilts in person?

Haptic Lab products are available in a few select independent retailers throughout the world, on six continents. Please review our STOCKIST PAGE for locations and be sure to call the store ahead of time to check for availability. 

I'd like custom details added to my project. Is that possible?
Some of our quilts can have custom embroidery details added. Select "yes" for custom details, and you will have a brief survey to enter your requests. You do not need to fill out every single line. 
Will you ever add a design for my city?
We're adding new designs all the time. New projects are usually offered on a pre-order sale basis, so add yourself to our mailing list to know when new designs are being released (most pre-ordered quilt designs sell out in less than a week).
I'm working on a DIY project and I need help! Can you help me?
We don't offer individualized support for DIY projects, but you can always reference our VISUAL GUIDE for pointers. Your local quilt shop is a good resource if you get stuck, and Youtube is also helpful.  If you're local to NYC, Haptic Lab has occasional quilting classes through the Textile Arts Center.
How do I wash and care for my quilt?

Handmade quilts will last a lifetime if cared for correctly. Please check out our QUILT CARE GUIDE for more information.